IDEAS FreeBoss Newsletter: Dental managers in Bulgaria learn to use correctly the emotions with their colleagues and patients. A big success

Tuesday 12 April 2016

Dental managers in Bulgaria learn to use correctly the emotions with their colleagues and patients. A big success

Saturday April 9th 2016, Bulgaria, Stara Zagora, Hotel Merian Palace.

The Association of Dental Managers of Bulgaria organizes its yearly summit. The Association is built around all managers in the dental industry (suppliers, stomatologists etc).

Apart from the Bulgarian speakers of AIMS and EXPERT, this year Marc de Turck was invited as guest speaker to open the conference with a session on communication and emotions in dental practices.

In 1 1/2 hour Marc gave some tips to look through the mask of people, to bring people up and to not go down. The success was big.

Different Dental clinics asked Marc to deliver training in their clinics.

More about our trainings: www.marcdeturck.com

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What some clients write about us

Fantastic speaker. Gives lots of energy and important data in a humouristic way. I never slept on his seminar and I stayed until the end what I normally not do on seminars.
J.D. CEO Building company.

I received a good preparation for my work with the living human being. The exposed theory plus the practical drills will help me for more success with people.

H.S. Manager

The seminar was useful for me because I learned how I can “order” even better my way of life – professional and personal. Thank you!

M.S., Trade Director,

For me the seminar was very interesting, in a great extend it “opened my eyes” about the reasons why people behave in a certain way. In the last part the emotions came a little bit too much for me. The concept is very interesting and I would like to read the book.

M.K.HR Director

Thank you for the precious moments! The skill to communicate is something which we as human beings easily lose and fall into conflicts. To be able to handle them even when they seem bigger or higher than us is as important as knowing the ways in which we can fall in them. I am happy I’ve been with you and see you again!

D.P., Senior administrator HR,”

Perfect: The seminar on conflict prevention and resolution was:

- Useful;

- Not loaded with terminology;

- Delivered in an entertaining way;

- Logically structured;

- Interesting in the communication with the participants

P.D. Director,

From the seminar I learned a few techniques for finding out the emotions of my opponent. Directions for leading of conversation in a different environment (good or hostile). Specification of the characteristics of the anti-social personality was also useful. As a recommendation: to put little more stress on the conflict itself – techniques in its resolution in different situations – boss-subordinate; between colleagues and so on.

R.D., Sales Manager,

From the seminar we received useful and interesting information concerning basic principles for conflict resolution, how to define and recognize the emotions from the Tone scale and the characteristics of the social and anti-social personality. It might be added some preventions for conflict appearance. Wonderful lecturer with perfect qualifications of an orator and body language.

V.I.Sales manager

For me today’s seminar was interesting because I explained to myself some behavioristic, emotional and other phenomena about the people around us. I liked also the systematization of the approaches which can be used to gain results in already created problematic situation as well as methods for avoiding such situations.

L.P.Head of Business Development and Sales,

Interesting techniques concerning emotions and the tone scale.

P.G. Chief of operations

I hope to be able with the help of the seminar to handle the conflicts between my colleagues (and the anger in me).

K.V., Vice-president

Fascinating and interesting performance by the lecturer. Categorically discharging and entertaining though it was not so deep. In each new contact one can learn something useful and practically applicable. I would define what I learned today as “each new thing is a well forgotten old one”.

M.M.Marketing and PR

I hope to be able to successfully apply in practice the presented principles which enriched what I knew so far. The examples given at the seminar will bring about successful realization. Thank you.

R.K. Chief of “Operations”

The training gives us the opportunity to look from a side with enriched look otherwise common things from our everyday life. Some of those things we feel and realize internally and all this actually can be systematized. Gives us tools for managing of various situations.

F.T.Development Manager

Thanks to the training team! Perfect organization, professional approach, interesting point of view of the problems discussed. Provoking the interest of the workers in the sphere of business to this issue is praiseworthy. I wish you success in every new challenge! Always be so open and ready for all the managers who want to be one step ahead in the dynamic business environment.

I.A. Director

I want to express my good feelings towards both of the lecturers. They are two wonderful lecturers not only in theory, but also in the practice. All the information we received (despite it more difficult perception) is involved in our everyday life (in personal and professional aspect).

The good systematization will help us to see from a different angle the colleges beside us and to be able to understand them.

Thank you for the wonderful presentation and I hope we will have future meetings!

Regards,

S.G. Director

It was pleasure for me to take part in this seminar, on which I learned, systematized things, what I met in the past and intuitively recognized in my personal and professional relationships.

Thank you for your attention and for the interesting seminar you presented to us.

I wish you a lot of achievements and personal success!

E.B., Director

Thank you for the way of presentation of the lecture and my view about the management has changed in another direction, having in mind how we can look at the team and team work.

It was very useful for me to have practical and specific example in the management of an organization.

My personal benefit from the seminar is big and I hope I will implement it in the future.

N.M.

I think that the fact two lecturers were so artistic very much help to direct the attention of the participants and to learn the matter.

The seminar is very useful to understand the basics of behavior of people who have bigger responsibility toward their subordinates and to help their work in making important decisions.

Thank you,

K.P. Director

Thank you to Mr. Marc De Turck and Mr. Imre Toth for the presented subjects. For me this was a new theme and field of knowledge.

I wish success to the whole team and I am looking forward to see you!

M.P. Director

Thank you for the wonderful seminar.

The lecturers were extremely communicative, they well complement one another.

I have learned a lot of new things that I hope will use successfully.

P.C. Director

For me this seminar was useful in dependence with the job I am doing now – Chief of the Cabinet of a Minister. In my everyday life I meet different people with different personalities and have to take different decisions. I am sure, now this will be easier for me.

I want to thank you for the knowledge you gave us.

M.C. Director

Impressions that I want to share with you exceed my expectations. The way of presenting the lecture from both of lecturers made me feel like a part of their team.

Enthusiasm they gave us kept it interesting all the time. The things I’ve learned will be useful for me not only in my work as Chief of the Cabinet, but also in my life – especially personal life.

I wish to the team to be always at good level and I longing to see you on the next seminar.

Good luck!

N.T.Chief of Cabinet

Do you want similar gains? Contact us at marcdeturck@gmail.com

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Tuesday 12 April 2016

Dental managers in Bulgaria learn to use correctly the emotions with their colleagues and patients. A big success

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